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FAQ

How do I become a customer?

Visit our Become a Customer page to request an application.

How do I place an order?

If you are a current customer, contact RahrBSG Canada Customer Service to place an order today! If you are not a customer, visit our Become a Customer page to request an application.

Customer Service

1-800-234-8191
519-843-1660
canada@rahrbsg.com

Please call or email us to be routed to your dedicated Customer Service Representative.

CanCraft Team

When ordering, please provide the following:

  • Company and contact person names
  • Telephone and fax numbers
  • Shipping and billing addresses
  • Product name, Manufacturer and type (i.e.: Weyermann® Pilsner, whole kernel or milled)
  • Quantity of product needed (number of bags)
  • Date order needed on or by
  • Shipping information (Liftgate, Pallet jack, Call first, …)

Customer Pickup Information for all RahrBSG Warehouse Locations:

  • Hours: 8:00am – 4:00pm, Monday-Friday
  • 24 hour notice required

 

What are your hours of operation?

Customer Service Representatives and order processing are available from 8:00 AM to 7:00 PM EST Monday through Thursday, and from 8:00 AM to 5:00 PM EST Friday.

I need help with my Malt Order

Visit our Malt Ordering and/or Bulk Malt ordering pages for more information.

Warehouse locations

Customer Pickup Information for all RahrBSG Warehouse Locations:

  • Hours: 8:00am – 4:00pm, Monday-Friday
  • 24 hour notice required

DELTA WAREHOUSE:
788 Caldew Street Unit 111
Delta, British Columbia
V3M 5S2

AIRDRIE WAREHOUSE:
34 Highland Park Way NE #112
Airdrie, Alberta
T4A OR1

GUELPH INGREDIENTS WAREHOUSE:
#4 – 65 Quarterman Rd.
Guelph, Ontario
N1C 0A8

GUELPH CANCRAFT FACILITY:
#4 – 35 Cooper Drive
Guelph, Ontario
N1C 0A4

SAINT-LAURENT WAREHOUSE:
6205 Rue Cypihot Street
Saint-Laurent, Quebec
H4S 1R3

Special Order

Some items on our websites and in our catalogs are designated “special order” with an asterisk (*). These items may require extended lead times and minimum order quantities. Contact canada@rahrbsg.com for more information.